September 1, 2011 by   | 50 views | Comments (0)

If you’re a manager, consider having a ‘Listening station’ near your desk as your designated place to listen to your direct reports and other people who want to talk with you.

Let me explain. When people come up to your desk to talk with you for ‘just a minute’ it can be tempting to continue to work on the matter in front of you while you partially listen to the person (please see last week’s post, ‘Continuous partial attention versus DBAE’). [Read more]

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