Political debates at the National level are about projecting a personality, a bearing, a national and world view that voters find appealing. They are not about point scoring, jokes and interrupting people. Kevin Rudd projected the former, and that is why he won this week’s Health Debate -  Read more…

“He needs to omit the smirk and wobble of the head he does when asked a question…

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‘The greatest barrier to communication – is the illusion of it.’  This quote is attributed to Pierre Martineau. What does it mean? Simply this: There is potential danger in assuming (the illusion) that a message you have communicated to another person, has been received by the person as you had intended.

To guard against the illusion of communication I coach my Read more…

When leaving a voice mail message, use an open - middle -close structure, make it brief and when you need to leave a phone number speak it at writing speed and repeat it twice. (to speak at writing speed air write each number as you speak it).  For Australian mobile numbers always  Read more…

People will believe your certainty. They may not know if an idea is good or not – but they will believe how certain you are that it is a good idea. Your certainty is portrayed through your face and body language, how you handle, carry and conduct yourself, through your Read more…